Refund policy

Refund & Return Policy – PixelHaven

At PixelHaven, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned with all original packaging, accessories, manuals, and included components.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

• Digital or downloadable products
• Gift cards
• Clearance or final sale items
• Products damaged through misuse, negligence, or unauthorized modifications

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photographs of the issue.

Depending on the situation, we may provide:

• A replacement product
• Store credit
• A full refund

Refund Process

After your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The product arrived damaged or defective

We recommend using a shipping service with tracking.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once processing or shipment has begun, cancellation requests may not be possible.

Contact Information

PixelHaven
1121 Martin Luther King Jr Dr NW
Atlanta, GA 30314
United States

Phone: 5673506536
Email: dotronghieu084@gmail.com